Frequently asked questions
Find answers to common questions about Novari pricing, implementation, compliance, and deployment.
Buying & pricing
Why doesn't Novari display prices?
Novari is an enterprise software platform deployed on-premise or in your cloud infrastructure. Pricing depends on your workflow volume, compliance requirements, and integrations—not headcount. Every organization's needs are different. Contact our sales team to discuss your specific requirements and receive a quote tailored to your business.
How does pricing scale as my team grows?
Our Enterprise tier includes unlimited users. Your costs scale based on the complexity and volume of processes you automate, your compliance requirements, and custom integrations — not the size of your team. Starter supports up to 10 active users, making it ideal for teams beginning to standardize their workflows. Growing your Enterprise deployment doesn't automatically increase your bill. Expanding your workflow automation complexity or regulatory requirements may impact pricing.
Can I change tiers or upgrade later?
Yes. You can upgrade from Starter to Enterprise at any time. Contact your account manager or sales team to discuss changes to your plan.
What support is included in each tier?
Starter: Email support with 24-hour response SLA. Enterprise: Dedicated customer success manager, custom SLAs and response commitments per contract, and direct escalation paths. Both tiers include access to our knowledge base.
Do you offer free trials or a test environment?
Yes. We offer a guided demonstration where our team walks you through the platform, answers your specific questions, and assesses fit. Book a demo to get started.
What is included in implementation for each tier?
Starter: Self-serve onboarding with email support. Enterprise: Dedicated implementation team, custom training, and extended go-live support. Exact timelines depend on your workflow complexity and integration scope.
Implementation & deployment
How long does it take to go live with Novari?
Starter customers can begin capturing processes immediately with self-serve onboarding. Enterprise timelines vary based on custom compliance configuration and integration scope (typically 6–12 weeks). We'll establish a timeline during your onboarding kickoff.
Can I run Novari on-premise, or only in the cloud?
Starter is cloud-only. Enterprise offers on-premise deployment as an option. Contact our sales team to discuss your deployment requirements.
Can you help migrate our existing documentation?
Yes. We support structured imports from common documentation platforms (SharePoint, Confluence, Google Docs, etc.). Our team assists with migration planning as part of your onboarding. Most migrations complete in 2-4 weeks, depending on volume and format complexity.
How many users can I have on each tier?
Starter: Up to 10 active users. Enterprise: Unlimited users. Both tiers allow you to add or remove users as your team needs change.
Technical & compliance
What compliance certifications does Novari hold?
Novari is undergoing SOC 2 Type II certification and is architected to support SOC 2, ISO 27001, HIPAA, and regulated industry requirements. Our platform includes audit logs, approval workflows, and compliance controls. Request our latest security documentation to review specific certifications and compliance details.
What integrations does Novari support?
Enterprise includes integration with SharePoint, Microsoft Teams, Slack, and supports custom integrations, REST API access, and custom connectors. Contact sales to discuss your integration requirements.
Can we customize the platform for our compliance requirements?
Yes. Enterprise includes custom compliance configuration with audit logs, approval workflows, and controls built for SOC 2 compliance. If you have specialized compliance needs, talk to our sales team about how Enterprise can support your requirements.
What happens to our data if we stop using Novari?
You maintain full access to your data. During your final month, we'll help you export your documentation in standard formats. You own your data throughout and after your subscription.
Ready to explore Novari?
Talk to our team about your workflow automation needs.